As Senior Director of Human Resources for the Santana Group, Alejandra plays a key role in the development and implementation of standardized HR processes across all lines of business for the organization. In addition to developing and implementing these various processes, Alejandra also ensures that all Santana Group employees have access to holistic company benefits. This includes performance management and professional and personal development. These processes are maintained across various fields, including production/manufacturing, call center, admin/clerical, and IT and professional.
Alejandra joined the Santana Group with over 20 years of experience as an HR Executive. Over the course of her career, she has worked in various industries, including Manufacturing, Call Center and BPO, and for companies with multi-plant operations in Mexico, the U.S, and India. Throughout her career as an HR professional, Alejandra has enhanced organizations’ recruiting and retention programs through quality performance management and employee engagement, participation in conflict resolution, and policy development.
Alejandra’s professional experience has also allowed her to hone her abilities to streamline process management; effectively assess and diagnose employee relations issues; invoke quality change in leadership; and develop employees through training, recognized team building, and culture building.